td22 Privacy Policy

1 Information We Collect

td22 collects personal information from you in a number of ways during your relationship with our platform. We only collect data that is genuinely necessary for the purposes set out in this Privacy Policy. The categories of personal data we collect include the following:

1.1 Registration and Identity Data

When you create a td22 account, we collect your full legal name, date of birth, email address, mobile phone number, and a chosen username and password. This information is required to establish and maintain your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of residential address and, where required, documentation evidencing your source of funds. These documents are collected to fulfil legal compliance requirements and to protect players from identity fraud.

1.3 Financial and Transaction Data

We collect details of all deposits, withdrawals, and betting transactions conducted through your td22 account. This includes the amounts transacted, the payment methods used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or City Bank), transaction timestamps, and reference numbers. We do not store full payment account credentials — only the masked identifiers necessary to process and verify transactions.

1.4 Usage and Behavioural Data

When you use the td22 platform, we automatically collect technical and behavioural data including your IP address, device type and operating system, browser type and version, pages visited, time spent on each page, games played, betting history, and session duration. This data helps us improve platform performance, personalise your experience, and identify unusual activity that may indicate a security risk.

1.5 Communication Data

If you contact td22 via live chat, email, or any other support channel, we retain a record of the communication, including its content, timestamp, and the outcome of any support request. This enables us to provide consistent service quality and to resolve any disputes that may arise.

2 How We Use Your Data

td22 uses the personal data we collect only for legitimate, clearly defined purposes. We do not use your data in ways that you would not reasonably expect. The primary purposes for which we process your personal data are as follows:

Where we rely on your consent as the legal basis for processing — most notably for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing already carried out. You may opt out of marketing communications by contacting our support team or by using the unsubscribe mechanism included in every promotional email we send.

3 Data Sharing and Disclosure

td22 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We treat your data with the utmost care and share it only in the limited circumstances described below:

3.1 Service Providers and Technology Partners

We share your data with a carefully selected set of third-party service providers who assist us in operating the td22 platform. These include payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, cloud hosting providers, fraud detection partners, and customer support tooling providers. All such partners are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

3.2 Legal and Regulatory Authorities

We may be required by law, court order, or regulatory directive to disclose your personal data to relevant governmental or law enforcement authorities. td22 will comply with all such lawful requests and will notify you of any such disclosure where we are legally permitted to do so.

3.3 Anti-Fraud and Sports Integrity Organisations

Where we detect or have reasonable grounds to suspect fraudulent activity, money laundering, or match-fixing involving your account, we may share relevant data with anti-fraud bodies, sports integrity organisations, or financial intelligence units. This disclosure is carried out in accordance with our legitimate interest in protecting the integrity of the td22 platform and its player community.

3.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of td22's business, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify affected users of any such transfer and ensure that the receiving entity is bound to honour this Privacy Policy.

4 Cookies and Tracking Technologies

td22 uses cookies and similar tracking technologies on our website to ensure the platform functions correctly, to remember your preferences, and to understand how players use our services. This section explains what types of cookies we use and what purpose each serves.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These are required for the Platform to function and cannot be switched off. They include session cookies that keep you logged in during a visit, security tokens that protect against cross-site request forgery, and cookies that remember your region and language settings.
• Analytical and performance cookies: These help us understand how visitors interact with the td22 platform — which pages are visited most frequently, where users drop off, and how long sessions last. This data is aggregated and anonymised and is used solely to improve the user experience.
• Functional cookies: These remember choices you have made — such as your preferred deposit method or game lobby layout — to provide a more personalised experience when you return to td22.
• Marketing cookies: With your consent, we may use cookies to identify which promotional campaigns or referral sources brought you to td22. We do not use third-party advertising networks to serve targeted ads based on your browsing activity on other websites.

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Please be aware that disabling strictly necessary cookies may affect the functionality of the td22 platform, including your ability to log in and maintain an active session.

For more information on how to manage cookies in your specific browser, please refer to your browser provider's help documentation.

5 Data Retention and Storage

td22 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention periods we apply are guided by the nature of the data and the purposes for which it is processed:

• Active account data (registration details, account preferences, communication history): retained for the full duration of your active account relationship with td22.
• Transaction and financial records (deposits, withdrawals, betting history): retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later, to comply with financial record-keeping obligations.
• KYC and identity verification documents: retained for a minimum of 5 years following account closure, in accordance with anti-money laundering compliance requirements.
• Support and communication records: retained for 3 years from the date of the last interaction, to enable dispute resolution and quality assurance.
• Marketing consent records: retained from the point of consent until withdrawal, plus an additional 2 years for audit purposes.
• Technical and usage logs: typically retained for 12 months, after which they are anonymised or deleted.

When retention periods expire, td22 will securely delete or anonymise your personal data so that it can no longer be associated with you. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

5.1 Storage Location

Your personal data is stored on secure cloud infrastructure hosted in data centres with industry-standard physical and logical access controls. All data at rest is encrypted, and access is restricted to authorised td22 personnel and approved service providers on a strict need-to-know basis.

6 Data Security Measures

td22 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we invest continuously in our security infrastructure to maintain a high standard of data protection.

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption for all data transmitted between your device and the td22 platform.
• Encryption at rest for all sensitive data stored on our servers, including financial records and KYC documents.
• Multi-factor authentication (MFA) available for player accounts and mandatory for all td22 internal administrative systems.
• Firewall and intrusion detection systems that monitor network traffic in real time for signs of unauthorised access or anomalous behaviour.
• Regular penetration testing and vulnerability assessments carried out by qualified security professionals.
• Automated fraud detection systems that flag unusual account activity for immediate review by our security team.

6.2 Organisational Safeguards

• Access to personal data is granted on a strict need-to-know basis and is reviewed regularly.
• All td22 staff and contractors with access to personal data are subject to confidentiality obligations and receive data protection training.
• We maintain an incident response plan that enables us to detect, contain, and notify affected parties of any data breach in a timely manner.

7 Your Privacy Rights

As a td22 player, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary bureaucracy. Your rights include:

• Right of access: You may request a copy of all personal data td22 holds about you. We will provide this within 30 days of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: Also known as the "right to be forgotten", you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no overriding legal basis exists for continued processing. Note that certain data must be retained by law (e.g., financial records) and cannot be erased on request.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format, or transfer it directly to another service provider where technically feasible.
• Right to restrict processing: You may request that we temporarily halt the processing of your personal data in certain circumstances — for example, while the accuracy of data is contested.
• Right to object: You may object to the processing of your personal data where it is carried out on the basis of legitimate interest, including profiling for direct marketing purposes. Where you object to marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the legality of processing that took place before the withdrawal.

To exercise any of these rights, please contact our data team at [email protected] with the subject line "Privacy Rights Request — [Your Account Username]". We will verify your identity before actioning any request and will respond within 30 days. Complex requests may require an extension of up to a further 30 days, in which case we will notify you of the delay and the reason for it.

8 Contact and Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data td22 holds about you, please do not hesitate to reach out to our team. We take data privacy enquiries seriously and will respond to all legitimate queries in a timely manner.

8.1 How to Contact Us

You may contact the td22 data team via the following channel:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for all data-related queries.
• Live Chat: Available 24/7 through the td22 platform. For data-specific matters, email is preferred to create a written record of the request.

8.2 Policy Updates

td22 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will publish the revised policy on this page with an updated effective date and, where appropriate, notify registered players by email. Your continued use of the td22 platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes.

We encourage you to review this page regularly to stay informed about how td22 protects your personal data. If you have concerns about any change we have made, please contact us before continuing to use the Platform.