Responsible Gaming
at td22

Our Commitment to Safe Play

td22 was built to bring the excitement of cricket betting, live casino games, and slots to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. But excitement should never come at the cost of a player's financial wellbeing or mental health. That is why responsible gaming sits at the very centre of how td22 operates, not as an afterthought, but as a core platform value.

We design our platform with safeguards built in by default. Every td22 account comes with access to the full suite of responsible gaming tools described on this page, at no cost and without restriction. We train our support team to recognise the signs of problem gambling and to respond with care and without judgement. We monitor account activity for patterns associated with problematic play and reach out proactively when our systems flag a concern.

We also believe in transparency. We will never hide the odds. We will never mislead you about how games work. Every game on td22 — whether it is a BPL live market, a Pragmatic Play slot, or an Evolution Gaming live table — operates on a certified random number generator (RNG) or live dealing protocol that we do not influence.

18+ Age Restriction Policy

The td22 platform is strictly for adults aged 18 and above. We operate a zero-tolerance policy towards underage gambling and take active steps to prevent minors from accessing our services. If you are under 18 years of age, you are not permitted to register an account, make a deposit, place a bet, or play any game on td22 — regardless of the jurisdiction you are accessing the platform from.

How We Enforce Age Restrictions

• Age confirmation is required at the point of registration. By creating an account, you confirm that you are 18 years of age or older.
• All accounts are subject to identity verification (KYC) before withdrawals are processed. KYC documents — including your National Identity Card (NID) or passport — confirm your date of birth.
• Where our fraud detection systems flag an account as potentially belonging to a minor, that account is suspended pending verification, and all funds are held securely.
• Any account found to belong to a person under 18 will be permanently closed and all deposits returned, net of any withdrawals already processed.

Protecting Young People in Your Household

If you share a device or computer with younger family members, we strongly encourage you to take the following steps to prevent accidental or deliberate access to td22:

• Always log out of your td22 account after each session and never save your login credentials in a shared browser.
• Use device-level parental control software to restrict access to online gambling sites for young users.
• Keep your account username and password private and do not share them with anyone, including family members.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. Many people who develop a difficult relationship with gambling do not fit any single profile — it can affect players of all backgrounds, income levels, and ages. The following warning signs are not a diagnosis, but they are worth reflecting on honestly.

Ask yourself the following questions. If you answer "yes" to two or more of them, we encourage you to use our safety tools or contact support immediately:

Player Safety Tools

td22 provides every registered player with a comprehensive set of responsible gaming tools, accessible directly from the account settings area. These tools are free, always available, and can be activated without contacting support for most options. Here is a summary of what is available:

If you experience any difficulty activating a responsible gaming tool through your account settings, our support team is available 24/7 and will action your request immediately. You can reach us via live chat at any time, or by emailing [email protected].

Self-Exclusion Options

Self-exclusion is one of the most effective tools available to a player who feels their gambling is getting out of control. When you self-exclude from td22, your account is blocked and you will be unable to log in, deposit, or place bets for the duration of the exclusion period you have chosen. All pending promotional communications are suppressed immediately.

Available Self-Exclusion Periods

• 30-day exclusion: A short-term break to regain perspective and assess your gambling habits.
• 90-day exclusion: A medium-term pause recommended for players who have noticed recurring patterns of concern.
• 180-day exclusion: A longer break that provides extended distance from the platform.
• Permanent exclusion: A permanent, irreversible closure of your td22 account. This option is available to any player who wishes to stop gambling on td22 indefinitely.

How to Request Self-Exclusion

Deposit and Spending Limits

Setting a deposit limit is one of the simplest and most practical steps you can take to keep gambling within your personal budget. td22 allows you to set daily, weekly, and monthly deposit limits that cap the total amount you can add to your account within each time window. Once a limit is reached, further deposits are blocked until the period resets.

How Deposit Limits Work

• Daily limit: The maximum amount you can deposit across any rolling 24-hour period, calculated from the time the limit is set.
• Weekly limit: The maximum amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum amount you can deposit across any rolling 30-day period.
• You may set limits in Bangladeshi Taka (৳) at any value above the platform's minimum deposit threshold.
• Multiple limit types can be active simultaneously — for example, both a daily and a monthly cap.

Increasing or Removing a Limit

Reducing a deposit limit takes effect immediately. Increasing a limit or removing one entirely is subject to a mandatory 72-hour cooling-off period before the change takes effect. This delay is intentional — it gives you time to reconsider decisions made impulsively and is a standard responsible gaming best practice.

Time-Out and Cool-Off Features

Sometimes a player does not need a full self-exclusion but simply needs a short break to reset. td22's time-out feature provides exactly this — a temporary suspension of your account that you control, without the permanence of a full exclusion. Time-out is particularly useful after a losing streak, during a stressful period in your life, or when you simply notice that gambling has been taking up more of your time or thoughts than usual.

Available Time-Out Durations

• 24-hour time-out: A brief pause, ideal when you feel you have played for too long in a single session.
• 48-hour time-out: A two-day break to step back and reassess.
• 7-day time-out: A full week away from the platform, useful during high-stress periods such as financial pressure or family difficulties.

What Happens During a Time-Out

• Your account is fully suspended — you cannot log in, deposit, or place any bets.
• All promotional communications and bonus notifications are paused for the duration of the time-out.
• Your account balance and betting history are preserved and will be fully accessible when the time-out ends.
• The time-out cannot be cancelled early — once activated, it runs for its full duration. This is by design, to ensure the tool provides genuine protection.

Reality Check Reminders

In addition to time-out periods, td22 offers a reality check feature that displays a brief session summary pop-up at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes. The pop-up shows you how long you have been playing and your net session result (wins minus losses). This gentle prompt helps maintain awareness of time spent and money wagered during an active session.

Getting Help and Support

If you feel that gambling has become a problem — for yourself or for someone you care about — reaching out is the most important step you can take. At td22, our support team is available around the clock and is trained to handle responsible gaming requests with complete discretion and without judgement. There is no stigma in asking for help, and every request we receive is treated seriously and confidentially.

Contact td22 Support

• Live Chat: Available 24 hours a day, 7 days a week, directly from the td22 platform. For responsible gaming requests, our agents are trained to action self-exclusions and limit changes immediately.
• Email: [email protected] — use the subject line "Responsible Gaming Request" for priority handling. We respond to all responsible gaming emails within 2 hours.

Additional Guidance

Beyond td22's own support channels, we encourage any player struggling with gambling-related harm to seek guidance from independent sources. General mental health and financial counselling services are available in Bangladesh through government health programmes and non-governmental organisations. Speaking with a trusted family member, a doctor, or a community health worker in your local area — whether in Dhaka, Rajshahi, Barisal, Rangpur, or Mymensingh — can also be an important first step.

td22 is not a substitute for professional mental health or financial advice, but we are always here to listen and to put our responsible gaming tools to work for you immediately. Your wellbeing matters more to us than your account activity.